Frequently Asked Questions
What time can I visit my space?
The facility and your space are accessible to you 24 hours a day, 7 days a week.
What kind of self storage do you provide?
Smartlock Self Storage® provides indoor, climate controlled self storage, and at some facilities, we offer outdoor, drive-up self storage and open space parking for RV’s, trailers and vehicles.
There are no locks on the units, how do I lock my unit?
Smartlock Self Storage® is a state-of-the-art, fully automated storage facility that utilizes the Noke® ONE electronic smart lock and Noke® Smart Entry System. Simply download the app, login and access your unit. “No-Key” needed.
What mobile devices are supported?
Noke® Smart Entry is compatible with Apple iOS™ (minimum iOS 9.0 or later) and Google Android™ (minimum Kit Kat 4.4 or later) smart phones and cellular-based tablets.
How do I get in touch with a storage representative?
You can call us at (888) 424-5971, email us at email@example.com, or send us a message using our Contact Form.
Is Smarlock Self Storage® a secure facility?
Yes. The facility is fully fenced, gated, well-lit, and protected via multiple security cameras. The Noke® Smart Entry System takes peace of mind to the next level.
How secure is the Noke® Smart Entry System?
Noke® Smart Entry works using Bluetooth 4.0 LE which contains the highest level of security. Bluetooth 4.0 LE uses 128-bit AES CCM encryption algorithm to ensure transmissions are encrypted and secure so hackers can’t access your storage space.
Do you offer tenant property protection plans or insurance and if so how do I view coverage options?
All tenants are required to provide proof of insurance or purchase one of our Storage Protection Plans listed below. Provide proof of insurance within 14 days of renting your space by emailing us a copy to firstname.lastname@example.org or you will be automatically enrolled in the minimum coverage protection plan. Some, though not all, homeowner's and renter's insurance policies will cover your items while they are in our facility. Please read your policy thoroughly before relying on it for the protection of your property.
What forms of payment are accepted?
We accept all major debit or credit cards.
*Autopay is required for all space sizes and types.
How do I cancel my lease?
You can cancel your lease at any time with a 10 day notice. You can submit a notice on our website, by emailing us at email@example.com, or by calling our Contact Center.
There is a problem with my unit, what can I do?
Call our Contact Center at (888) 424-5971 or send us an email at firstname.lastname@example.org. Our representatives are trained to assist you remotely using several troubleshooting techniques. If our agents are not able to assist, they will place a work order for maintenance to assist on site. Smartlock Self Storage® offers a policy of refund if services are deemed unused, and reasonable request is made within 24 hours of completed rental. Need Help? contact us via email support@smartlockselfstorage or call (888) 424-5971 for details and requests.